Zapier

## Can Zapier automatically classify a support ticket using AI and update a corresponding Airtable record?

Zapier offers a powerful way to categorize support data automatically. When a new ticket arrives or is logged in Airtable, Zapier sends the ticket description to an AI tool like ChatGPT. The AI is prompted to classify the issue into categories such as Billing, Technical, or Feature Request. Zapier receives this classification and uses the Update Record action in Airtable to populate the Category field. This ensures that every support interaction is tagged correctly without manual intervention, enabling accurate reporting and faster routing to the correct support sub-team.