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## How do returns work for Ray-Ban Meta orders made on Ray-Ban.com?

Ray-Ban Meta glasses purchased directly from Ray-Ban.com must be returned through Ray-Ban's own return system and cannot be returned to third-party retail stores like Sunglass Hut, LensCrafters, or Target Optical. Users initiate a return by contacting Ray-Ban customer support through the website or by phone, or by using an online return portal if provided. Before returning, users should import any photos or videos to their phone via the app and perform a factory reset to wipe personal data and log out of their account. After Ray-Ban receives the returned product and verifies everything is in proper condition, refunds are processed to the original payment method within approximately 5 business days.