AAA

An unannounced AAA inspection generally follows a structured process designed to evaluate a hotel in its normal operating state. The inspector arrives without prior notice and then identifies themselves to management, briefly outlining the inspection procedure. A guided tour of the property follows, typically with a hotel representative accompanying the inspector. During the tour, the inspector examines multiple guest room types, public areas, recreational facilities, and dining venues. Cleanliness is evaluated throughout, including surfaces, linens, bathrooms, and common spaces. As part of the Inspected Clean program, the inspector conducts ATP testing by swabbing eight high‑touch surfaces in guest rooms. Inspectors also verify that amenities and in‑room features function properly, such as lighting, HVAC systems, televisions, and plumbing. Throughout the visit, they observe service quality, noting staff professionalism and responsiveness. After completing the evaluation, the inspector compiles a detailed report documenting findings and recommending the appropriate Diamond designation based on the hotel’s performance.