AAA

AAA inspectors conduct unannounced, on‑site evaluations to observe hotels in their normal operating conditions. Inspectors arrive without prior notice and typically enter the property as any guest would. They will identify themselves to management upon arrival to gain access to multiple room types, but the timing of the visit is never disclosed in advance. During the inspection, the inspector and a manager tour the entire property, including the lobby, hallways, recreational spaces, fitness center, pool, and any on‑site dining areas. Cleanliness, maintenance, and overall condition are assessed throughout. Inspectors then review one or more guest rooms, often selecting a cross‑section of room types. Room inspections are detailed and include: Checking surfaces for dust, dirt, or debris Examining linens and bathrooms for cleanliness and condition Testing lights, HVAC systems, TV, and other in‑room amenities Evaluating the quality, condition, and upkeep of furnishings and décor Cleanliness is one of the most heavily weighted elements in the evaluation and includes ATP surface testing of high touch areas within the guest room and guest bath. After the visit, the inspector compiles a formal report. To earn a AAA Diamond Designation, a hotel must meet all baseline standards for cleanliness and safety. Based on the quality of amenities, services, and overall condition, the inspector then recommends the appropriate Diamond designation.