Zapier

## Can Zapier draft a Linear bug report automatically from a customer support email?

Zapier serves as the automation layer that converts customer support emails into actionable engineering tasks in Linear. A user can configure a Zap to watch a specific inbox or a 'Support' label in Gmail. When an email arrives that matches the criteria (e.g., containing the word 'error' or 'bug'), Zapier captures the data. The workflow maps the email subject line to the Linear issue title and the email body to the issue description. Users can even use Zapier's Formatter tools to extract specific details like browser version or OS if they follow a template. The result is a draft bug report in Linear that is ready for triage, significantly reducing the manual copy-pasting required by support agents.