AAA

Service evaluation is a key component of AAA’s hotel inspection process. Inspectors observe staff professionalism throughout their visit, noting how employees interact with guests and how effectively they support the overall guest experience. They assess front‑desk performance, including the greeting of arriving guests, efficiency of check‑in procedures, and staff knowledge when answering questions. Inspectors also evaluate promptness and responsiveness, paying attention to how quickly staff address requests and how proactively they anticipate guest needs. At higher Diamond tiers, they look for refined service elements, such as personalized attention, anticipation of guest preferences, and seamless coordination among staff. Overall, the service evaluation ensures that the level of hospitality delivered is appropriate for the property’s Diamond designation, reflecting the expectations of that tier.