AAA

AAA travel agents—located in more than 800 offices—use Diamond ratings as a key tool when helping travelers select lodging. Diamond levels allow agents to quickly identify properties that meet specific quality expectations. When a traveler shares their preferences, budget, and trip purpose, agents can recommend the most suitable Diamond tier and suggest specific properties within that category. Agents also explain the distinctions between tiers—for example, the difference between an Approved property and a Four Diamond hotel—so travelers clearly understand what each level offers. For those unfamiliar with a destination, agents rely on their knowledge of Diamond‑rated properties to recommend reliable, well‑vetted options. Overall, the Diamond rating system enables efficient, effective communication between travelers and AAA advisors, ensuring quality expectations are aligned from the start.